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About the role: The Facilities Manager will be the single point of management control for managed accounts, manage a team or vendor group to manage the tactical delivery for the assigned property/facility, and be the on-site key point of contact for the key stakeholders &/or client. The responsibilities will include people management, site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. What this job involves: People Management ? Manage and coach team ? Develop and sustain a high-quality well motivated team ? Ensure high staff morale, trust and work ethics ? Actively support an environment that supports teamwork, co-operation and performance excellence within team ? Assist in mentoring and enabling Training & Development of team members Client/Stakeholder Management ? Deliver excellent customer service to meet on-site client’s expectations ? Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels ? Monitor procedures to ensure client’s expectations are conveyed and worked upon Procurement & Vendor Management ? Manage multiple vendors including hard and soft skills to deliver services on time and within budget ? Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices ? Contracts Management ? Ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle Code of Ethics ? Monitor expiry of contracts and initiate re-procurement if needed ? Continually assess contracts to ensure best value delivered to the client Finance Management ? Ensure that the site’s financial operations are meeting targets and control requirements ? Assist and monitor financial processes to ensure account payable procedures are followed at all the times Health & Safety Management ? Implement and manage safety procedures to ensure the provision of a safe working environment ? Ensure compliance with statutory regulations on fire, health and safety standards Site Operations Management ? Implement Industry Best Practice operations ? Assist and monitor to ensure all building procedures and performance measures are maintained at all the times ? Ensure all Critical Environment (CEM) requirements are met ? Seek ways to reduce costs and improve operational standards ? 24/7 emergency call support and site attendance is required Risk Management ? Assist in the implementation and management of a property risk management program ? Support the implementation and monitoring of disaster recovering and business continuity plans ? Follow established escalation procedures and incident reporting procedures ? Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies ? Obey the temporary working arrangement from the leadership. Sound like you? To apply you will have: Ideal Experience ? Min. 5 years of experience in facilities, property management, hospitality or related field ? Knowledge of local health and occupational safety requirements ? Knowledge of critical facilities ? Knowledge of vendor management for specialized services ? An understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) ? Proven capacity to understand and interpret commercial contracts ? Strong budget management and financial analysis skills Critical Competencies for Success ? Client Focus & Relationship Management ? Ease of interaction with a wide range and wide level of client staff ? Ability to manage conflict and balance between client and firm requirements ? Has a customer-oriented attitude ? Demonstrates proactive & professional approach to customer service ? Project Management & Organizational Skills ? Excellent planning & organizational skills to prioritize work and meet tight deadlines ? Proven ability to manage multiple and complex operational matters on a daily basis ? Problem Solving & Strategic Thinking ? Capacity to deal with ambiguity and solve complex problems effectively ? Analytical, proven ability to solve problems using a quantitative approach ? Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics ? Demonstrated superior people management skills – ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels ? Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener ? Passion for quality – has an eye for detail to make sure the best delivery of services ? Self-motivated; confident & energetic ? Ability to effectively deal with stressful situations ? Flexible – able to adapt to rapidly changing situations ? Strongly goal-oriented – able to focus on meeting all performance targets ? Is a team player – able to cooperate and work well with others to meet targets