職位描述
KA大客戶企業(yè)客戶渠道銷售網(wǎng)絡(luò)銷售電子商務(wù)貿(mào)易/進(jìn)出口貨運(yùn)/物流/倉(cāng)儲(chǔ)
Customer Account Manager – China (E-commerce/Logistics)
Company Profile
A big international E-commerce logistics company.
Job Description:
Managing close relationships with the company’s existing customer base in China, expanding their business activity with the company, and recruiting new customers. working closely with the team to ensure smooth operations and customer support. A deep understanding of customers’ operational requirements, the necessary operational and technological processes, and the KPI for successful collaboration with customers. The role also involves staying up to date with market trends and the needs of both current and potential Chinese clients.
Scope of work (SOP):
1. Management of commercial relations - existing customers
2. Recruitment and development of relations with new customers
3. Development of initiatives and increasing revenue from existing customers
4. Providing daily and continuous service and response to customers while taking the initiative to expand the activity and adapt additional services.
5. Managing contacts with all parties in the shipping process, to obtain the best price offer for the customer, accompanying the customer and operating the shipment from the moment of contact with the supplier abroad until the shipment reaches its final destination.
6. Preparing price offers, managing negotiations
7. Preparing and drafting agreements and contracts, including active involvement in the negotiation and formulation of agreements with new customers
8. Gathering performance reports and presenting them to customers
Requirements:
1. Must be Chinese and possess a valid professional degree or certification.
2. Good command of English (spoken and written).
3. Strong background in logistics, supply chain management, e-commerce.
4. Minimum of two years of experience working in a logistics or e-commerce company; experience in both is highly preferred.
5. Proven experience in cross-border logistics and operations.
6. Strong skills in customer relations and sales, with the ability to build and maintain professional relationships.
7. Based in Shanghai (can be discussed), with the ability to travel within China as needed.
8. Excellent communication, negotiation, and organizational skills.
9. Ability to work proactively in a dynamic environment.
客戶經(jīng)理-中國(guó)（電子商務(wù)/物流）
公司簡(jiǎn)介
大型國(guó)際電子商務(wù)物流公司。
職位描述:
與公司在中國(guó)的現(xiàn)有客戶建立密切的關(guān)系，擴(kuò)大他們與公司的業(yè)務(wù)活動(dòng)，并招募新客戶。與團(tuán)隊(duì)緊密合作，確保順利運(yùn)作和客戶支持。深刻理解客戶的運(yùn)營(yíng)需求，必要的運(yùn)營(yíng)和技術(shù)流程，以及與客戶成功合作的KPI。該職位還包括緊跟市場(chǎng)趨勢(shì)以及當(dāng)前和潛在中國(guó)客戶的需求。
工作范圍（SOP）：
1. 商業(yè)關(guān)系管理-現(xiàn)有客戶
2. 新客戶的招募和發(fā)展
3. 開(kāi)發(fā)計(jì)劃并增加現(xiàn)有客戶的收入
4. 為客戶提供日常和持續(xù)的服務(wù)和響應(yīng)，同時(shí)主動(dòng)擴(kuò)大活動(dòng)和適應(yīng)額外的服務(wù)。
5. 管理運(yùn)輸過(guò)程中與各方的聯(lián)系，為客戶獲得最優(yōu)惠的價(jià)格，從與國(guó)外供應(yīng)商聯(lián)系的那一刻起，陪同客戶并操作貨物，直到貨物到達(dá)最終目的地。
6. 準(zhǔn)備報(bào)價(jià)，管理談判
7. 準(zhǔn)備和起草協(xié)議和合同，包括積極參與與新客戶的談判和協(xié)議的制定
8. 收集績(jī)效報(bào)告并向客戶展示
要求:
1. 必須是中國(guó)人，并具有有效的專業(yè)學(xué)位或證書(shū)。
2. 良好的英語(yǔ)聽(tīng)說(shuō)讀寫(xiě)能力。
3. 在物流，供應(yīng)鏈管理，電子商務(wù)方面有較強(qiáng)的背景。
4. 兩年以上物流或電子商務(wù)公司工作經(jīng)驗(yàn)；有以上經(jīng)驗(yàn)者優(yōu)先考慮。
5. 具有跨境物流和運(yùn)營(yíng)經(jīng)驗(yàn)。
6. 較強(qiáng)的客戶關(guān)系和銷售技巧，具有建立和維護(hù)專業(yè)關(guān)系的能力。
7. 工作地點(diǎn)在上海（可以討論），可以根據(jù)需要在國(guó)內(nèi)出差。
8. 優(yōu)秀的溝通、談判和組織能力。
9. 能夠在動(dòng)態(tài)環(huán)境中積極主動(dòng)地工作。
工作地點(diǎn)
上海徐匯區(qū)肇嘉浜路798號(hào)301
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職位發(fā)布者
michelle/HRM
立即溝通
弘柏商貿(mào)(上海)有限公司PTL Group provides multinational companies with solid outsourced management solutions in China. Supporting our clients in critical or crisis stages using our own entities or managing theirs, we deal with a wide spectrum of operations such as logistics centers, assembly lines, warehousing and distribution, invoicing, credit management and other financial services, recruitment projects and human resources management. Providing holistic outsourced management solutions that dramatically improve our clients’ ability to compete in the local market and increase efficiency through significant cost reduction, improved risk control and shorten time-to-market.PTL Group acts as a strategic partner and 4PL platform to companies during their penetration to Chinese niche markets, selling advanced technology in B2B markets. Most of our clients are coming from the following industries: IT& Telecom, electronics, security devices, medical equipment, water treatment, environmental protection, industrial& agro machinery, power generation, offshore, oil& gas, marine and construction industries.
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