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TransPerfect 是全球語言服務(wù)行業(yè)中的頭部企業(yè)，是一家已有30年歷史的大型美資集團(tuán)。TransPerfect遠(yuǎn)非 ”僅僅是一家翻譯機(jī)構(gòu)“，我們致力于幫助我們的客戶提供全方位的本地化解決方案。 我們面向有開展全球性業(yè)務(wù)需求或本地化需求的客戶，提供多種業(yè)務(wù)支持服務(wù)，如自研SAAS系統(tǒng)GlobalLink、翻譯、多元文化和數(shù)字營銷、搜索引擎優(yōu)化和網(wǎng)站全球化、多媒體本地化、游戲本地化、電子學(xué)習(xí)和培訓(xùn)，生命科學(xué)&醫(yī)藥領(lǐng)域本地化服務(wù)、以及法律支持服務(wù)等。目前在全球已有超過100家分公司，大多數(shù)客戶是全球性企業(yè)以及500強(qiáng)公司等中大型企業(yè)。
--【該崗位需要英文作為工作語言，將有全英面試】

崗位職責(zé)：

項(xiàng)目啟動(dòng)與監(jiān)控

通過我們的集中技術(shù)響應(yīng)客戶對(duì)新項(xiàng)目的要求

理解并遵守個(gè)別項(xiàng)目指令，并與項(xiàng)目團(tuán)隊(duì)有效溝通

通過向項(xiàng)目團(tuán)隊(duì)提供詳細(xì)的預(yù)算、時(shí)間表和指示，并預(yù)測(cè)成功完成項(xiàng)目的陷阱或潛在障礙，啟動(dòng)所有項(xiàng)目相關(guān)工作

與制作團(tuán)隊(duì)的不同成員合作，評(píng)估工作范圍，并為翻譯項(xiàng)目和要求估算成本和時(shí)間表

客戶接觸

作為外部客戶聯(lián)系人和內(nèi)部生產(chǎn)人員之間的中心聯(lián)絡(luò)點(diǎn)

主動(dòng)了解客戶的行業(yè)、業(yè)務(wù)需求和公司文化，教育項(xiàng)目團(tuán)隊(duì)，提供高水平的服務(wù)

設(shè)定、管理并滿足客戶期望

監(jiān)控和溝通項(xiàng)目進(jìn)度，確保嚴(yán)格遵守最后期限和預(yù)算，最終產(chǎn)生高質(zhì)量的可交付成果

項(xiàng)目的故障排除

調(diào)查客戶投訴，并與客戶和生產(chǎn)人員討論問題，創(chuàng)造性地解決問題以緩解問題

確保在提交給生產(chǎn)團(tuán)隊(duì)之前，與客戶一起處理和解決任何缺陷



經(jīng)驗(yàn)要求

本科以上學(xué)歷

優(yōu)秀的英語和中文書面和口頭溝通能力

卓越的問題解決和分析能力

1-2年客戶服務(wù)或項(xiàng)目管理經(jīng)驗(yàn)

較強(qiáng)的組織、解決問題和分析能力。

具備MS Office的工作知識(shí)(此處添加技術(shù)系統(tǒng))

能夠優(yōu)先安排任務(wù)，并在團(tuán)隊(duì)環(huán)境中工作。

必須愿意學(xué)習(xí)新事物，接受挑戰(zhàn)，并在成功中茁壯成長


Who are we? As the world’s largest provider of language and technology solutions, TransPerfect is committed to deliver high quality localization solutions for our clients across various industries. TransPerfect Korea is looking for a as a Client Services Associate to join our dynamic and innovative team. As a Client Services Associate, you’ll be an essential link between our clients and internal production team, working to ensure client satisfaction in all facets of our services.


Your responsibilities include…

Project Initiation & Monitoring

· Respond to client requests for new project initiatives through our centralized technology

· Understand and abide by individual project instructions and effectively communicate to the production team

· Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

· Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

Client Engagement

· Serve as the central point of contact for and liaison between external client contact and internal production staff

· Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service

· Set, manage and fulfill client expectations

· Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

Project Troubleshooting

· Investigate client complaints where applicable and discuss issues with clients and production staff and creatively problem solve to alleviate issues

· Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

We’re looking for candidates who have…

· A Bachelor’s degree or higher qualifications

· Excellent written and verbal English & Chinese communication skills

· Exceptional problem solving and analytical skills

· 1-2 years’ of customer service and/or project management experience

· Strong organizational, problem-solving, and analytics skills.

· Working knowledge of MS Office (add tech systems here)

· Ability to prioritize and schedule tasks and work in a team environment.

· Must be willing to learn new things, be open to challenges and thrive on success