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更新于 6月13日
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舉報

客戶服務專員（中英雙語）

8000-13000元·15薪
  • 北京朝陽區(qū)
  • 1-3年
  • 本科
  • 全職
  • 招1人

職位描述

客戶服務客戶維護
崗位職責 1. 為公司的外籍客戶提供健康醫(yī)療支持,協(xié)助外籍人士在當?shù)仨樌歪t(yī),維持與當?shù)蒯t(yī)療機構的關系.解答相關問題； 2. 部門日?？头ぷ骰卮鹂蛻糇稍儭⒊Ｒ?guī)福利查詢、理賠爭議處理、協(xié)調(diào)各部門解決客戶用保期間出現(xiàn)的問題； 3. 熟悉客服部基本業(yè)務知識及其相關的其他知識，能獨立擔當客戶服務的工作，尊重客戶，維持良好的服務秩序，提供優(yōu)良的顧客服務，有效跟進客戶需求，做好客戶與公司溝通的橋梁。做好中小型客戶的續(xù)保工作； 4. 按照售前溝通的方案準備文檔，例如新客戶及續(xù)?？蛻舻谋Ｕ嫌媱澙姹?、條款特別約定、服務手冊，并錄入相應系統(tǒng)；準備新入?？蛻粜v資料。 崗位要求 1. 本科以上學歷，英語/醫(yī)學類等相關專業(yè)； 2. 有一年以上相關客服經(jīng)驗者佳； 3. 有良好的客戶服務意識，踏實肯干； 4、英語聽說讀寫流利，熟練操作電腦。 Job Responsibilities： 1. Provide health care support to foreign customers, assist expatriates to receive care at the local hospitals .Maintain the relationship with local medical institutions and answer relevant questions. 2. Daily customer service, including answering customer inquiries, checking routine welfare, handling claims dispute, coordinating various departments to solve customer problems arised during insurance using ; 3. Familiar with the basic knowledge of the customer service and other business-related knowledge, be able to do the CS work dependently, respect for customers, maintain good service order and provide excellent customer service. Follow-up customer demand effectively, build bridge between customers and companies. Renewal work of small and medium sized customers; 4. Prepare documents in accordance with the pre-communication programs, such as benefits protection scheme form of renewal, the terms of a special agreement, service manuals, and input them in the system. Prepare preach materials for new insurance customers. Job Requirements： 1. College degree or above； English or medical profession backgrounds； 2. 1 year relevant experience of customer service is a plus; 3. Good sense of customer service , steadfast and diligent; 4. Good English speaking ,reading and writing skills; skilled computer operations.
職位福利：五險一金、年底雙薪、績效獎金、加班補助、帶薪年假、補充醫(yī)療保險、定期體檢、試用期全額

工作地點

中國北京朝陽區(qū)東三環(huán)中路39號建外SOHO西區(qū)18號樓2702室

職位發(fā)布者

周佳羽/HRBP

立即溝通
公司Logo萬欣和(上海)企業(yè)服務有限公司
About MSH CHINA Founded in 2001, MSH China is a leading high-end health insurance services provider in China. Our headquarters and operations center is in Shanghai. We have branch offices in Beijing and Guangzhou, and service offices in Dalian, Wuhan, Shenzhen, Chengdu and Suzhou. MSH China is the Asia pacific headquarter of MSH INTERNATIONAL. In addition, MSH INTERNATIONAL has a branch office in Singapore to serve the rest of the Asia-Pacific region. MSH China's main business is to provide high-end insurance products and far-reaching service to corporate clients and individuals. Currently, we hold the largest market share in China's high-end health insurance and serve over 1,000 companies, many of which are Fortune 500 companies. Brief Introduction of MSH INTERNATIONAL Founded in 1974, MSH INTERNATIONAL is a world leader in the design and management of international healthcare solutions. Via its four regional headquarters in Paris, Calgary, Dubai and Shanghai, MSH INTERNATIONAL provides 24/7, round-clock assistance in 40 languages for its 2,000 corporate clients and 330,000 insured members across 194 countries. Its majority shareholder is the House of Rothschild, a major player in the financial industry in Europe for more than two centuries. It is the majority shareholder of SIACI SAINT HONORE, to which MSH INTERNATIONAL belongs Our history in China 2001 1st International Health Insurance Service Center2002 1st Direct Billing Network with top-ranking local hospitals2004 1st local medical case management practice2005 1st International Health Insurance policy approved by the CIRC(China Insurance Regulatory Commission)2006 1st Long Term Disability Policy approved by the CIRC2009 The number of international corporates and schools we serve in China exceeding 6402011 1st International Health Insurance Service Provider with ISO9001 certification in China2011 Achieved the GHBH“preferred provider for locally hired expatriate employees in China” Award every yearever since 20082012 Serve over 800 corporate clients and international schools2013 1st international health insurance service provider with ISO27001 certification in China2013 Awarded as 2013“Service Provider of the Year” from Asian Insurance Review MSH CHINA簡介萬欣和（上海）企業(yè)服務公司（“萬欣和”）成立于2001年，在中國高端健康險服務領域排名第一。作為全國最大的高端健康險管理服務商，我們擁有超過1,000家企業(yè)客戶，包括多家世界500強企業(yè)。我們的總部和運營中心位于上海，設有北京分公司、廣州分公司及大連、武漢、深圳、成都和蘇州5個服務代表處。我們的主營業(yè)務是為企業(yè)客戶和個人客戶提供高端保險產(chǎn)品和服務。萬欣和是MSH INTERNATIONAL的亞太區(qū)區(qū)域總部。同時，我們與MSH INTERNATIONAL新加坡服務代表處緊密合作，為其他亞太地區(qū)提供無遠弗屆的服務。 MSH INTERNATIONAL簡介 MSH INTERNATIONAL成立于1974年，是國際健康險設計和管理方面的全球領軍者。設有法國巴黎、加拿大卡爾加里、中東迪拜和中國上海4個區(qū)域總部，為客戶提供24小時不間斷的服務。 MSH INTERNATIONAL來自各個國家的員工具備40種語言能力，為遍布全球194個國家，超過2000家企業(yè)的33萬被保險人提供服務，致力于為個人客戶提供高質(zhì)量的保險方案，為企業(yè)客戶提供量身定做的保險產(chǎn)品。MSH INTERNATIONAL的大股東是活躍于歐洲金融界長達兩個多世紀的羅斯柴爾德家族（the House of Rothschild）。 13年的本土服務經(jīng)驗，創(chuàng)造了眾多的“中國第一”。 2001建立首個國際健康險服務中心2002建立首個與中國頂級公立醫(yī)療機構合作的直付醫(yī)療網(wǎng)絡2004率先開始個案管理2005推出首個由保監(jiān)會批準的國際健康險產(chǎn)品2006推出首個由保監(jiān)會批準的長期失能險產(chǎn)品2011成為首個通過ISO9001質(zhì)量管理認證體系的國際健康險服務提供商2011國內(nèi)唯一連續(xù)當選由美國“全國企業(yè)健康組織”旗下的全球企業(yè)健康組織評定的“中國本地雇用外籍員工健康險首選合作伙伴”。2012服務的企業(yè)用戶及國際學校超過800家2013首個中國ISO27001信息安全管理體系認證的國際健康險服務提供商2013榮獲由《亞洲保險評論》評定的2013年度“亞洲最佳保險服務獎”。
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