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更新于 5月28日

客戶服務代表 Customer Service Representative

7000-10000元
  • 北京大興區(qū)
  • 1-3年
  • 大專
  • 全職
  • 招1人

職位描述

門證辦理航材物流對接跟蹤裝修材料流轉
Responsibilities: 職責: ? Responsible for handling badges for personnel, materials, tools, and aircraft parts (including access badges, material applications, and goods in/out approvals), ensuring compliance. ? 負責人員、材料、工具及航材的出入通行證辦理(含門證、航材申請、物資進出審批等),確保合規(guī)性。 ? Follow up on the entire aircraft material entry process, including document review, warehouse coordination, and logistics to ensure efficiency. ? 全程跟進航材入廠流程,涵蓋資料審核、入庫對接、物流協(xié)調等環(huán)節(jié),保障流程高效運轉。 ? Coordinate with external agencies (e.g., government offices, industry partners) to resolve procedural obstacles in badges and material entry. ? 對接外部機構(如政務部門、行業(yè)協(xié)作單位),解決辦證及航材進廠中的流程障礙。 ? Track approval of renovation and repair materials to ensure compliant circulation and meet project timelines. ? 跟蹤裝修、維修材料審批,推動材料合規(guī)流轉,滿足項目進度需求。 ? Independently handle inquiries from domestic and international clients (via email and phone), provide professional responses, and record feedback. ? 獨立處理中外客戶的咨詢(含郵件、電話溝通),提供專業(yè)解答并記錄反饋。 ? Assist maintenance/ technical departments in relaying client requirements and feedback to ensure consistent communication. ? 協(xié)助維修等技術部門傳遞客戶需求、反饋進度,確保內外信息同步。 ? Organize certification records, client information, and material documentation systematically for easy access and traceability. ? 系統(tǒng)化歸檔辦證資料、客戶信息、航材文件等,確保可追溯與便捷查詢。 ? Maintain a professional image and high service standards when dealing with clients, partners, and government entities to uphold the corporate brand. ? 在對接客戶、合作方及政府機構時,展現(xiàn)專業(yè)形象與高標準服務意識,維護企業(yè)品牌。 EXPERIENCE / SKILLS 任職資格: ? Associate degree or above; majors in aviation, logistics, or administrative management preferred. ? 大專及以上學歷,航空、物流、行政管理等相關專業(yè)優(yōu)先。 ? Age: 23-35 years old, with a stable career outlook and mature communication skills. ? 年齡:23-35歲,具備穩(wěn)定職業(yè)狀態(tài)與成熟溝通能力。 ? Fluent in English (listening, speaking, reading, writing), able to communicate across languages independently (e.g., foreign emails, client reception). ? 英語聽說讀寫流利,可獨立完成對外溝通(如涉外郵件、客戶接待)。? Strong multitasking and process management skills, adept at handling complex approvals and multi-party collaboration. ? 擅長多任務處理與流程推進,能高效應對復雜審批及多方協(xié)作場景。? Familiar with document review and material handling processes, with a meticulous work attitude. ? 熟悉文件審查、物料管理流程,具備嚴謹的工作態(tài)度。 ? Prior experience in administration, customer service, aviation, or material management is preferred; understanding of industry regulations is a plus. ? 有行政、客戶服務、航空或航材管理經驗者優(yōu)先,了解行業(yè)審批規(guī)則者尤佳。? Presentable, personable, and professionally composed; able to handle frequent external communication. ? 形象氣質良好,具備親和力與職業(yè)素養(yǎng),適應高頻次對外溝通需求。 ? Applicants are required to attach a recent photograph to their resume upon submission. ? 投遞簡歷需附近期照片。

工作地點

大興區(qū)北京大興國際機場辦公樓

職位發(fā)布者

苗先生/人事經理

今日活躍
立即溝通
公司Logo天津宜捷海特通用航空服務有限公司
ExecuJet Haite Aviation Services China Co. Ltd is a full-service state-of-the-art business jet dedicated facility located at Binhai International Airport in Tianjin, China. The company provides a range of aviation services including aircraft maintenance, technical support and AOG services in Tianjin, Beijing, and throughout Greater China.The company boast a Civil Aviation Administration of China(CAAC) Part 145, FAA repair station, Cayman, Hong Kong, and Macau approvals to perform various levels of line and base maintenance. With substantial investment in facilities and ground support equipment as well as engineers trained by Bombardier in the United States and Canada,Embraer in Brazil and China, ExecuJet Haite offers superb maintenance support for the Embraer and Bombardier product line across Asia. ExecuJet Haite is a fully equipped and Authorized Service Center for both line and base maintenance service for Embraer‘s Legacy 600/650 and Lineage 1000. Support for the Phenom 100 and the Phenom 300 is available, with Legacy 500 to follow in 2017. As an Authorized Service Facility for Bombardier, ExecuJet Haite offers line and base maintenance maintenance support for Bombardier Learjet 60 XR, Challenger 300, Challenger 604, Challenger 605, Challenger 850, Global Express, XRS and Global Vision aircraft. The company has also recently introduced line and base maintenance support on multiple Gulfstream models, including the GV and GIV series,(G550 and G450). ExecuJet Haite is an authorized avionics dealer for Honeywell International and Garmin in mainland China, an Authorized Service Center for GE on the CF-34-3 engine and an Authorized Service Center for Rolls-Royce on the AE 3007A engine. ExecuJet Haite represents Greenwich Aero Group for parts distribution, repair and overhaul services to its customers in China.
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