職位描述
? Assist to ensure that the RB&E activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
? 協(xié)助確保“食品飲料”活動符合各自的“企業(yè)戰(zhàn)略”,并且酒店行動已在適當(dāng)情況下實(shí)施。
? Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
定期舉行部門通訊會議,確保部門通報和會議有效,并在必要時進(jìn)行
? Restaurant/Bar Sales & Customer Relationship.
餐廳/酒吧銷售和客戶關(guān)系。
? Solicit new and existing guests in RB&E to meet/exceed revenue goals. This will consist of telephone solicitation, outside sales calls, site inspections, private room and table visits, written communication and file maintenance.
征求新客人和現(xiàn)有客人達(dá)到/超過收入目標(biāo)。這將包括電話征求,外部銷售電話,現(xiàn)場檢查
私人房間和桌面訪問,書面溝通和文件維護(hù)
? Permanently extending guest preferences and database.
永久擴(kuò)展訪客偏好和數(shù)據(jù)庫
? Actively offering the hotel RB&E facilities and building/maintaining guest relationship.
積極提供酒店RB&E設(shè)施,建立/維護(hù)客人關(guān)系。
? Actively creating customer loyalty by personal conversations, written correspondence, phone calls.
通過個人對話,書面通信,電話積極創(chuàng)造客戶忠誠度
? Prepare annual marketing plan with members of the department, as a base of annual marketing plan of RB&E Dept.
準(zhǔn)備與部門成員的年度營銷計劃,作為RB&E部門年度營銷計劃的基礎(chǔ)
? Evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
不斷評估當(dāng)?shù)?,國?nèi)和國際市場趨勢,供應(yīng)商和其他酒店/餐廳業(yè)務(wù),以確保酒店的運(yùn)營保持競爭力和前沿。
? Continuously seek Marketing and Public Relations opportunities to increase awareness and ultimately business.
不斷尋求營銷和公共關(guān)系的機(jī)會,提高意識和最終的業(yè)務(wù)。
? In charge of all RB&E promotions and marketing programmes; liaise with suppliers, PR.
負(fù)責(zé)所有餐飲部促銷和營銷計劃;與供應(yīng)商聯(lián)絡(luò)。
? Develop strategies and tactics approved by the EAM of RB&E, to achieve goals and performance standards in RB&E.
制定行政助理經(jīng)理批準(zhǔn)的戰(zhàn)略和策略,以實(shí)現(xiàn)餐飲及宴會部的目標(biāo)和績效標(biāo)準(zhǔn)。
? Coordinate weekly marketing meetings and follow up all activities.
協(xié)調(diào)每周營銷會議并跟進(jìn)所有活動。
? Create marketing plans to increase revenue and generate business.
制定營銷計劃來增加收入并產(chǎn)生業(yè)務(wù)。
? Develop and follow up on action plans related to RB&E activities and Promotions.
制定和跟蹤與餐飲部活動和促銷相關(guān)的行動計劃。
? Secure all the necessary materials for promotions.
確保所有必要的材料進(jìn)行促銷。
? To assist marketing department with proofing and checking (for RB&E items including special menus and collaterals) for artwork.
協(xié)助營銷部門進(jìn)行打樣和檢查(包括特殊菜單和附屬物)作藝術(shù)品。
? Follow up on calendar / matrix schedule.
跟進(jìn)日歷/矩陣表。
? Ensure all the RB&E promotional materials are sent to target customers.
確保將所有餐飲部宣傳資料發(fā)送給目標(biāo)客戶。
? Work closely with PR on RB&E promotions.
與PR與餐飲部促銷活動緊密合作。
? Maintain and expand networks for RB&E PR exercise.
保持和擴(kuò)大餐飲部PR運(yùn)動網(wǎng)絡(luò)。
? Explore opportunities to develop and execute promotions that support RB&E PR exercise.
探索開發(fā)和執(zhí)行支持餐飲部 PR運(yùn)動的促銷活動的機(jī)會。
? Attend the various events to build the relationship in the local market.
參加各種活動,在當(dāng)?shù)厥袌鼋㈥P(guān)系。
? Coordinating menus with RB&E, Culinary and Marketing.
與餐飲部,烹飪和營銷協(xié)調(diào)菜單。
? Assisting collateral designs and printing out the required menus.
協(xié)助抵押品設(shè)計并打印所需的菜單。
? Drive the RB&E promotion within the given time frame of the action plans.
在行動計劃的給定時間內(nèi)推動餐飲部促銷活動。
? Analyse the P&L for the promotion.
分析促銷的損益表。
? Coordinate food promotions with overseas guest chefs.
與海外客座廚師協(xié)調(diào)食品促銷活動。
? Set up, administer the RB&E voucher process.
設(shè)置,管理餐飲部憑證流程。
? Conducting marketing research, competitor analysis and identify the key issues.
進(jìn)行市場研究,競爭對手分析,確定關(guān)鍵問題。
? Producing the monthly RB&E marketing report.
生成每月餐飲部營銷報告。
? Assist EAM with forecasting and budgeting.
協(xié)助負(fù)責(zé)預(yù)算和預(yù)算。
? Oversee and assist in the recruitment and selection of all restaurant colleagues. Adhere to hotel guidelines when recruiting and use a competency-based approach to selecting colleagues.
監(jiān)督和協(xié)助招聘和選擇所有餐廳同事。在招聘和使用基于能力的方法選擇同事時,遵守酒店指南。
? Oversee the punctuality and appearance of all Food and Beverage colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
監(jiān)督所有食品和飲料同事的準(zhǔn)時性和外觀,確保他們穿著正確的制服,并保持高標(biāo)準(zhǔn)的個人外觀和衛(wèi)生。
? Maximize the effectiveness of colleagues by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
通過適當(dāng)?shù)呐嘤?xùn),指導(dǎo)和/或指導(dǎo),發(fā)揮他們的技能和能力,最大限度地發(fā)揮同事的成效。
? Conduct annual Performance Appraisal with colleagues and to support them in their professional development goals.
與同事進(jìn)行年度績效評估,并支持他們的專業(yè)發(fā)展目標(biāo)。
? Assist in the development of Departmental Trainers through ongoing feedback and monthly meetings.
通過持續(xù)反饋和月度會議,協(xié)助部門培訓(xùn)師的發(fā)展。
? Plan and implement effective training programmes for colleagues in coordination with the Training Manager and Departmental Trainers.
與培訓(xùn)經(jīng)理和部門培訓(xùn)師協(xié)調(diào),為同事制定并實(shí)施有效的培訓(xùn)計劃。
? Oversee the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
監(jiān)督每周工作計劃的編制和發(fā)布,確保其反映業(yè)務(wù)需求和其他關(guān)鍵績效指標(biāo)。
? Encourage colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
鼓勵同事具有創(chuàng)造性和創(chuàng)新性,挑戰(zhàn)并認(rèn)識到他們對于運(yùn)營成功的貢獻(xiàn)
? Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.
支持,展示和強(qiáng)化尼依格羅酒店價值觀和文化特征。
? Ensure that all colleagues have a complete understanding of and adhere to colleague rules and regulations.
確保所有同事完全了解并遵守同事的規(guī)章制度。
? Ensure that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
確保同事遵守與火災(zāi)和危險安全以及安全相關(guān)的所有酒店,公司和地方規(guī)則,政策和法規(guī)。
? Responsible for implementing the Restaurant Rev Management Program.
負(fù)責(zé)實(shí)施餐廳管理計劃。
? To do all analysis.
做所有分析。
? Analyse each promotion Profit and Loss.
分析每個促銷損益。
? Prepare monthly reports, that consist of Restaurant Progress Chart, Competitive Analysis, Positioning Statement, Guest Utilization.
準(zhǔn)備月度報告,包括餐廳進(jìn)度表,競爭分析,定位聲明,訪客利用。
? Exercise responsible management and behaviour at all times and positively representing the hotel management team.
隨時負(fù)責(zé)管理和行為,并積極代表酒店管理團(tuán)隊。
? Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
理解并嚴(yán)格遵守《員工手冊》中制定的規(guī)章制度以及酒店有關(guān)消防、衛(wèi)生、健康和安全的政策
? Ensure high standards of personal presentation and grooming.
確保高標(biāo)準(zhǔn)的個人介紹和儀容儀表。
? Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
根據(jù)行業(yè)、公司和酒店的要求,應(yīng)對餐飲功能的變化。
? Attend training sessions and meetings as and when required.
必要時參加培訓(xùn)課程和會議。
? Carry out any other reasonable duties and responsibilities as assigned.
執(zhí)行分配的任何其他合理職責(zé)。