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Qualifications 資格:
? Hospitality or medicine service background. 服務或醫(yī)療工作背景
? Good English Communication Competence 良好的英語溝通能力
Pervious concerned working experience is preferred 有相關工作經(jīng)歷優(yōu)先。
Skills 技能:
? Courtesy English 禮貌英語的使用能力
? Good Communication Skills 良好的溝通技巧
? Computer Skills 電腦使用技能
General management skills, such as time management, coordinating skills 一般的管理技能，如時間管理，組織協(xié)調技巧等。
Primary Duties 主要職責—
? Responsible for the requirement and non-medical service request of inpatient and outpatient guest. 負責住院和門診患者的非醫(yī)療請求
? Cooperated with other department so that make sure the service is going smoothly. 與其他部門合作，確保服務順利進行
? Resolve complex issues with customers, handle customer complaints and provide,proper feedback when requested. 解決復雜的問題,處理顧客投訴,并提出適當?shù)姆答佉庖?
? Keep a good rapport with customer by effective action. 通過有效的行動，維護客戶與醫(yī)院的良好關系
? Service VIP and NCICH Members. 接待VIP客戶和會員
? Collect, follow up and analysis customer’s feedback. 收集并跟進客戶反饋意見，進行定期的分析
? Ensure the service standard and comfortable of Family Lounge. 確保家庭休息室的服務標準和環(huán)境舒適
? Control operational performance of Customer Service Team, including front desk