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工作內(nèi)容: - Investigate and resolve customer complaints in a timely manner. 及時調(diào)查和解決客戶投訴。 - Collect and report VOC of each factory, and push for solutions. 定期收集各基地客戶關(guān)注點(diǎn)，并推動解決。 - Conduct root cause analysis to prevent future quality problems. 任職要求: 1、大專以上學(xué)歷，英語流利能面對面交流 2、能接受出差 3、制造業(yè)3年以上的QE經(jīng)驗(yàn)，葉片行業(yè)更佳 4、年齡40歲以內(nèi) 主導(dǎo)相關(guān)問題RCA，防止同類問題再發(fā)。 - Provide technical support to customers regarding product quality, including review on-site blade repair proposal and report. 為客戶提供產(chǎn)品質(zhì)量方面的技術(shù)支持，包含風(fēng)場端葉片維修方案及報告的審核。 - Monitor and report on customer quality targets, including COPQ. 監(jiān)控并報告客戶質(zhì)量指標(biāo)，包含外部質(zhì)量損失。 - Organize regular customer quality weekly meeting to feedback and promote the solution of client quality problems. 定期組織召開客戶質(zhì)量周會，反饋、推動客戶端質(zhì)量問題的解決。 - Provide training to internal teams on customer quality standards and processes. 為內(nèi)部團(tuán)隊(duì)提供客戶質(zhì)量標(biāo)準(zhǔn)和流程的培訓(xùn)。 - Manage customer audits and ensure compliance with relevant standards. 管理客戶審核，確保符合相關(guān)標(biāo)準(zhǔn)。 - Collaborate with the sales team to ensure customer expectations are met. 與銷售團(tuán)隊(duì)合作，確保滿足客戶期望。