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1. Communicates with clients during customer service issues by investigating root cause, providing regular updates on status of issue and following through to resolution.

2. Maintain Client information on company’s platform on time; Collaborates with IT team to reporting platforms issues / challenges and understand the system enhancements. 3. Keep a good relationship with clients, Executes ongoing maintenance of setting up and reactivating closed accounts for the sales teams within the database. 4. Making Client annual or quarterly report after distribution and explain the reports to clients. 5. Examines current CR processes to identify and implement new opportunities for enhancement, improve expediency, enhance overall client satisfaction. Requirements : 1. Bachelor’s degree (or above) ;Minimum 3 years of experience 2. Advanced oral and written in English 3. Solid time management, attention to detail and organization skills. Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands.

崗位職責(zé)： 1. 維護(hù)客戶(hù)關(guān)系，為公司客戶(hù)提供完整準(zhǔn)確的咨詢(xún)服務(wù)及信息，解決客戶(hù)問(wèn)題，提高客戶(hù)滿(mǎn)意度； 2. 及時(shí)更新客戶(hù)服務(wù)內(nèi)容；維護(hù)客戶(hù)稿件發(fā)布平臺(tái)；執(zhí)行領(lǐng)導(dǎo)安排的工作； 3. 與客戶(hù)保持良好的互動(dòng)，積極主動(dòng)拜訪客戶(hù)，搜集客戶(hù)需求，處理客戶(hù)投訴，與客戶(hù)保持良好的溝通； 4. 認(rèn)真完成經(jīng)理分配的工作，整理發(fā)布案例，制作發(fā)布報(bào)告等； 5. 保證平臺(tái)的數(shù)據(jù)準(zhǔn)確，積極參與各平臺(tái)的整合，提升部門(mén)工作效率。 任職要求： 1. 本科以上學(xué)歷，3年以上工作經(jīng)驗(yàn),有客戶(hù)服務(wù)經(jīng)驗(yàn)者或者金融財(cái)經(jīng)行業(yè)背景的優(yōu)先； 2.熟練使用office 辦公軟件，PPT操作熟練； 3.良好的英語(yǔ)聽(tīng)說(shuō)讀寫(xiě)基礎(chǔ)，大學(xué)英語(yǔ)四級(jí)以上； 4.耐心，責(zé)任心強(qiáng)，具有較好的團(tuán)隊(duì)合作精神和執(zhí)行力；